Terms of Service
Last Updated: January 2025
By using Files Assist™ services, you agree to these Terms of Service. Please read them carefully.
Services Provided
Files Assist™ provides document preparation and application assistance services for benefit programs. We are not a law firm and do not provide legal advice, representation, or advocacy.
Client Responsibilities
You are responsible for providing accurate and complete information. You must review all documents before submission and understand that final approval decisions are made by government agencies, not Files Assist™.
Payment Terms
Services are priced according to our published tier system. Payment is due at the time of service booking. Refunds are provided only if Files Assist™ fails to meet our documented service commitments.
Service Guarantee
We guarantee accurate document preparation. If we miss a deadline, forget a document, or submit an incomplete form due to our error, you will receive a full refund. This guarantee does not cover denials based on eligibility or government agency decisions.
Limitation of Liability
Files Assist™ is not responsible for application denials, processing delays by government agencies, or eligibility determinations. Our services are limited to document preparation and process guidance.
Confidentiality
We maintain strict confidentiality of your personal information and documents. We will never share your information without your consent, except as required by law.
Modifications
We reserve the right to modify these terms at any time. Changes will be posted on this page with an updated effective date.